International surveys have confirmed that our society is convenience-addict and that the biggest value for us is saving time. Consumers’ purchasing decisions are significantly influenced by the perceived time savings during the purchasing process. The impact of AI on CX management is increasing significantly, with predictions that by 2025, 50% of all service interactions will be AI-based, resulting in more concise, consistent interactions, thus saving significant time for the customer.
GLIMPSE INTO THE FUTURE
június 1, 2023