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HOW TO LINK CX WITH PROFITABILITY?
Trending worldwide: In today's world, the most common thinking is that in order to increase profits, we need to improve our customer experience through as many digital channels as possible. However, it often happens that our customers do not use the channel for which we allocate a budget for development, weakens the overall CX. Start…
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HEALING THE HURT WORKFORCE MORALE
Amazon, Google, and Salesforce cut thousands of jobs, suddenly, after several years of rapid growth and hiring. The aftermath has been significant, not only for those who lose their jobs but also for those who managed to stick around. Experts say that after layoffs, the remaining employees become less trusting, less committed, and less satisfied…
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